Privacy Policy
This privacy policy explains how MYSYMP AG processes your personal data in accordance with the revised Swiss Federal Act on Data Protection (revFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Controller
MYSYMP AG, Studenstrasse 14B, 6207 Nottwil, Switzerland
Email: info@mysymp.ch · Phone: +41 79 471 06 25
2. Data we process
– Data you actively provide (contact form, booking, newsletter, orders): e.g. name, email, phone, message.
– Technical data collected automatically on your visit (server log files: shortened IP address, date/time, page requested, browser/device).
– Usage data from analytics tools (only with your consent, see section 6).
3. Purposes and legal bases
We process your data to respond to enquiries, organise appointments, send the newsletter (only with consent), handle orders and operate and improve the website securely. Legal bases are your consent, contract performance and our legitimate interests in a secure, functioning service.
4. Server log files
For security and operational reasons, technical access data is logged and deleted or anonymised after a short period.
5. Cookies
We use strictly necessary cookies to operate the website (e.g. to store your language and cookie preferences). Non-essential (analytics) cookies are only set with your consent. You can adjust your consent at any time via the cookie settings in the footer.
6. Web analytics (PostHog)
With your consent we use PostHog for pseudonymous analysis of website usage in order to improve our services. Without consent, no analysis and no session recording take place. You can withdraw consent at any time.
7. Contact form, booking & newsletter
Data collected in these forms is used solely to process your request. The newsletter is only sent after sign-up and can be cancelled at any time.
8. Payments (shop)
For future e-book purchases, payments are handled by specialised payment providers (e.g. Stripe, incl. TWINT and PayPal), which process payment data under their own responsibility; we do not receive full card details.
9. Processors and disclosure
We use carefully selected service providers (hosting, email delivery, payment processing, analytics) that process data only on our instructions. Data is disclosed only where necessary or legally required.
10. International data transfers
Some providers may process data abroad (e.g. EU/USA). In such cases we ensure an adequate level of protection through appropriate safeguards (e.g. standard contractual clauses).
11. Retention
We retain personal data only as long as necessary for the stated purposes or to meet legal retention obligations.
12. Your rights
Subject to applicable law, you have the right to access, rectification, erasure, restriction, data portability and to withdraw consent. Please contact info@mysymp.ch. You also have the right to lodge a complaint with the competent supervisory authority (in Switzerland: FDPIC).
13. Data security
The website is transmitted using encryption (SSL/TLS). We take appropriate technical and organisational measures to protect your data.
14. Changes
We may update this privacy policy. The version published on this page applies.
Last updated: June 2026